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Customer complaints

QBE is committed to providing you with a professional and efficient service. However, if we do not deliver to these high standards of service, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.

Make a complaint

You can contact us in one of the following ways:

  • By telephone – +971 4 508 1400
  • Fill in the online complaint form
  • Or you can write to us at:
    Customer Relations
    QBE Insurance, Middle East
    Level 4, Gate Village 4
    Dubai International Financial Centre (DIFC)
    PO Box 506840

To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:

  • Your full name, address and contact details
  • The details of your complaint
  • Any relevant reference number - including policy or claims numbers. These can be found on your insurance documentation
  • The type of insurance that your complaint relates to

If we can't resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.