Clear communication
When you make a claim, we will keep you fully informed throughout the process, giving you peace of mind and allowing you to get back to focusing on your business.
Our approach
Our Claims team has in-depth technical expertise and many years of experience of dealing with even the most complex claims. We are commercial in our approach and aim to minimise the impact of any claim on your business.
We work closely with our underwriting colleagues – enabling us to take a fully informed view of your circumstances – and our claims handlers are empowered to make decisions, allowing us to provide a flexible, responsive service.
Clear communication is central to what we do. At the start of the claims process, we will tell you what it will involve and keep you informed throughout, so that there are no surprises. If we have to refuse a claim, we will tell you as soon as possible and explain the thinking behind our decision in detail.
If a claim is made against you, we do all that we can to reduce the costs involved – and robustly defend your position against any fraudulent claims.
We are supported by an expert panel of suppliers that share QBE’s ethos and approach to putting customers first.
