Skip to main content


Support when you need it most

We know that it can be a stressful and difficult time when circumstances give rise to a claim. Our expert team and panel of service providers are here to help you navigate those difficult times and get back on track as quickly as possible.

Clear communication

When you make a claim, we will keep you fully informed throughout the process, giving you peace of mind and allowing you to get back to focusing on your business.

Our approach

Our Claims team has in-depth technical expertise and many years of experience of dealing with even the most complex claims. We are commercial in our approach and aim to minimise the impact of any claim on your business.

We work closely with our underwriting colleagues – enabling us to take a fully informed view of your circumstances – and our claims handlers are empowered to make decisions, allowing us to provide a flexible, responsive service.

Clear communication is central to what we do. At the start of the claims process, we will tell you what it will involve and keep you informed throughout, so that there are no surprises. If we have to refuse a claim, we will tell you as soon as possible and explain the thinking behind our decision in detail.

If a claim is made against you, we do all that we can to reduce the costs involved – and robustly defend your position against any fraudulent claims.

We are supported by an expert panel of suppliers that share QBE’s ethos and approach to putting customers first.

Making a claim

Making a claim

We sell insurance products through a variety of different channels, so if you need to make a claim, please check your policy documentation for details or contact your broker.

Alternatively, if you would like to contact QBE direct or you have any queries, please get in touch using the contact button below.